Our Return Policy
At MarketMAPS.com, our goal is to make sure you get the business chart or map you need - quickly,
reliably and at the best possible price. And, we are very proud to say that less than 2% or our
products are returned for any reason.
For your convenience, we have established easy to use replacement and return policies:
Replacement Policy: When you don't get the map or business chart you need ...
Mistakes made by the MarketMAPS.com Staff
First and foremost, we want you to get the product you need. If the people here at MarketMAPS.com
make a mistake, we will simply correct the error by replacing the product at no additional charge to
you. And, we apologize for any inconvenience.
I ordered the wrong map!
If you find that you have ordered the wrong map, we can help. Call us to discuss what you want. Return
the unwanted map in its original and re-sellable condition. We will apply the cost of the original product
to the replacement, less any shipping & handling charges.
What you should do:
1. Call us within 2 days of receipt.
2. Get the Return Authorization Number (RAN) by completing the Return Request.
3. Return the product within 10 days of when the RAN was issued.
What MarketMAPS.com WILL NOT DO:
What MarketMAPS.com WILL NOT DO:
1. Accept any returns that are not pre-authorized or don't have a Return Authorization Number (RAN).
2. Issue a RAN after 2 days of receipts of product.
3. Issue a RAN without a completed and signed Return Request.
4. Accept any return after 10 days after the RAN was issued.
5. Accept any product not in its original and re-sellable condition.
6. Accept returns of Paper Maps.
Digital Maps
MarketMAPS does NOT accept returns of Digital Maps.
Custom Maps
MarketMAPS does NOT accept returns of Custom Products.
Damaged Goods
If you receive a product with visible damage, call us immediately. If the damage is discovered before
delivery, refuse it immediately. A replacement will be expedited and shipped to you as soon as possible.
MarketMAPS.com appreciates your assistance in processing any claim with the shipping carrier.
Return Authorization Number (RAN)
All returns must have a Return Authorization Number (RAN). Call your Client Service Representative.
They will promptly process your request. Complete the Return Request and they will provide you with your
RAN.
Any products returned without this number will not be accepted.
You may contact us here. or 1.888.434.6277